FREE SHIPPING OVER $29
Delivery time
Mountain World operates under the following shipping terms:
1. Product Shipping
1.1 Purchase Policy
All products available at Mountain World are shipped directly from our international suppliers to the address provided at checkout. Delivery takes approximately 5 to 15 days (after dispatch), depending on the destination.
1.1.1 Tracking Code
We provide a tracking number so customers can monitor the progress of their order delivery.
Important: In certain cases, delivery times may be extended due to delays, strikes, holidays, or periods of high demand affecting delivery services—circumstances beyond our control.
Mountain World guarantees delivery of your order. We take full responsibility and will issue a full refund for products that are lost or misplaced during transit. All products are shipped with shipping insurance and tracking. Your delivery is 100% guaranteed.
1.2 Stock Availability
Mountain World works with international suppliers. Due to time zone differences and stock fluctuations, occasional availability issues may occur.
If this happens, our customer service team will contact you to inform you of the restocking timeframe and, where appropriate, suggest exchange options. We are committed to delivering the product exactly as shown (image, size, and colour) at the time of purchase.
1.3 Insured Shipping
You may receive more than one package, as products can be dispatched from different logistics centres. This is completely normal, and you will receive all relevant tracking numbers if this occurs.
1.4 Order Tracking
Products are shipped via the best local delivery services in each region. A tracking code will always be provided so that customers can monitor the delivery status. Mountain World will guide customers on how to track their orders, if necessary.
Note: The tracking code will be sent to your email once made available by the supplier (usually within up to 3 working days after payment confirmation).
2. General Conditions
2.1 Address Accuracy
Mountain World will ship products to the address provided by the customer at checkout. Please ensure that your address details are entered correctly and completely to avoid delivery issues.
2.2 Courier Delivery
Please ensure that someone is available at the delivery address to receive the package.
Express delivery services generally attempt delivery up to three times.
Note: If delivery via courier is unsuccessful after 3 attempts, the package will be returned to the sender. In such cases, a new shipping fee will be required for reshipment.
2.4 Incorrect or Incomplete Address
Mountain World is not responsible for delivery addresses provided incorrectly or incompletely. If the address details are incorrect or incomplete, the carrier will return the package to the sender, and no further delivery attempts will be made to that address.
Reshipment will require the payment of a new shipping fee.
2.5 Duties and Taxes
If any customs duties, clearance fees, or taxes are charged, these will be the responsibility of Mountain World. You will only pay the amount shown at checkout.
By completing a purchase on our website, the customer agrees to the terms and conditions established herein by Mountain World.
Mountain World Team